Scale Complaint

You can report a business using a scale that:

Does not have a current, official inspection seal
Does not start at zero or does not come to rest before weight or price is quoted

You can also report a business that didn’t subtract the weight of the container, called "tare," from the total cost of the weighed item.

What Happens Next

If you don't include your address or email with your service request, you won't receive follow up. The Department of Consumer and Worker Protection (DCWP) will consider your complaint a tip.

If you include your address, DCWP will mail you a complaint form. You must complete and return it to DCWP. If you provide your email address, you'll get the form by email instead. Check your spam folder if you don't see it in your inbox.

Report an inaccurate or broken scale at:

The content action "Airline" does not have a problem type that is supported by a service request form.

The content action "Bodega, deli, or convenience store" does not have a problem type that is supported by a service request form.

The content action "Dry cleaner" does not have a problem type that is supported by a service request form.

The content action "Jewelry store" does not have a problem type that is supported by a service request form.

The content action "Laundromat" does not have a problem type that is supported by a service request form.

The content action "Pawnbroker" does not have a problem type that is supported by a service request form.

The content action "Pet store" does not have a problem type that is supported by a service request form.

The content action "Restaurant" does not have a problem type that is supported by a service request form.

The content action "Scale dealer or repairer" does not have a problem type that is supported by a service request form.

The content action "Scrap metal processor" does not have a problem type that is supported by a service request form.

The content action "Shipping company" does not have a problem type that is supported by a service request form.

The content action "Street fair vendor" does not have a problem type that is supported by a service request form.

The content action "Supermarket or grocery store" does not have a problem type that is supported by a service request form.

The content action "Other store" does not have a problem type that is supported by a service request form.

Scales used by businesses must have a DCWP seal that shows they passed inspection.

Report a scale with a missing or expired inspection seal at:

The content action "Airline" does not have a problem type that is supported by a service request form.

The content action "Bodega, deli, or convenience store" does not have a problem type that is supported by a service request form.

The content action "Department store or megastore" does not have a problem type that is supported by a service request form.

The content action "Dry cleaner" does not have a problem type that is supported by a service request form.

The content action "Home heating oil company" does not have a problem type that is supported by a service request form.